Access denied EVERYWHERE - Top level members

In the past 2 weeks I set up a few profiles for testing purposes. Everything, to include sound, photo, and video uploads eventually worked just fine. But since we want free access with free memberships for everyone I manually changed the membership status from promotional to top level in order to avoid the trial membership time. It's the only adjustment that has been done on the members. Well, ever since then all of those profiles are getting ACCESS DENIED everywhere. The things that used to work under the promotional membership are not working under the top level membership. Anyone know why this is and how to fix it?

Perhaps it's related somehow ??? but none of the member profiles ever received an automatic confirmation message to their account. A member would either have to come back on their own to try logging in out of sheer curiosity to see if it works ... or we'd have to send them a message manually to let them know that their account has been set up. That can't be the way it was meant to be, can it? Any insight with this would be appreciated.

Umh, ... bump ...

Well, how did you do it? I am not understanding this "Top Level" your refering to.

The proper way to shut off promotional membership is from admin->Settings->Membership levels and unchecking the box that says Enable promotional membership. Then the system no longer uses it and defaults to standard instead.

So i am confused about this "Top Level" your mentioning.

Hi, and thanks for responding.

When you enter the admin dashboard and click on members, all of them will be displayed. You can also view the type of membership that each member has, it's right there next to their name ... promotional, standard, etc. Well, Top-Level is yet another type of membership that's available and built in to D7.

When you click on a member as the admin, you'll get to their profile page. Right at the top left you can change/adjust their membership status. Default is Promotional. When you click the button to change that - within their profile - you'll see the options for Standard and Top-Level memberships. If you select STANDARD the amount of days remains greyed out (at least for me). But when you select Top-Level, then all of a sudden the amount of days changes to UNLIMITED which is pretty much what I was looking for since I didn't want to use promotional memberships at all. So I changed all of the members to Top-Level memberships, using the above functions that I just described.

But ever since then, I'm getting ACCESS DENIED for signed in members, in areas where the promotional memberships worked just fine. Before, sounds and videos could be uploaded into albums, but with Top-Level memberships those ACCESS DENIED errors started appearing. Earlier today I did go ahead and change the memberships back to promotional with 365 days, but I haven't had time to test everything out yet.

Ok, I dont have the top member in mine only promotional, and standard, and of course the one i developed, but at any rate, I will just assume you put in all the permissions for top level?

In settings and then membership levels, there is all the permissions that we have to enable

Derrick

I also only have Standard and Promotional. So Top member must be a new member ship type you setup.

When you go into admin->Settings-Membership levels. At the bottom the default 3 levels are Non Member, Standard and Promotional.

If you have a 4'th one called Top Member then you must have added that. It's not standard with dolphin. When creating a new membership level you also need to click on it which will bring up a box that allows you to set permissions that the new membership level has.

If you did not intend to do that, then delete the top level membership type and set every one to Standard which is dolphins built in standard level.