Admin Dashboard problem

is any other members having problems with their dashboard? 

when i am in admin dashboard and click on builders button it takes me the page but none of the builders blocks are loading. it just says loading and it stays like that. is it just my platform or is this happening to anyone else?

thanks

is anybody else having this issue?

Wow, this is getting aggravating. This has been doing this for days. i don't know what the problem is. 

Can anybody help? Is anyone else having this issue/problem at the moment or is it just my device or connection. 

Never had this problem, here are a few troubleshooting steps that you might try, though:

• Change browsers, it may just be that your browser isn't liking Dolphin at the moment (especially true if you're trying to use the admin panel with IE)
• Check your database settings to make sure that the admin panel is communicating with the DB
• Search the forums for something like "Admin not loading" and see if  you can find fixes
• Disable any templates you've installed and try to look at the affected Admin pages using just the default UNI template. If the pages work fine on the UNI template, then it's a template issue and you should contact the template designer.
• Uninstall any 3rd party modules that you've recently installed that may have caused the problem. If the pages work fine after this, then it's a module problem and you should contact the module developer.
• Is it a clean install? If you're just starting out then you can try to reinstall the whole shebang fresh and see if that fixes it.

Good luck.

use firefox dolp does not like chrome

happy thoughts

LOL! well i don't like firefox! 

I just tried firefox and it is the same thing there. i am going to try IE now

hi!

you might find this weird but give it a try. 

disable you sites cache and compression especially js and clear the cache manually. Clear your browser cache and then try.

Good luck

ok prashank

can u give me an idea on how to do that? Actually, how do you clear cache in google chrome? i figured the rest of it out.

I would appreciate that.

Thanks

to disable cache and compression

admin panel -> settings -> advanced settings -> templates

uncheck check boxes that says about cache and compression.

for browser cache (chrome)

Options -> Under the hood -> clear browsing data

Well, prashank that didn't work but thanks!

 lol

can't think of any other ideas...:(

sorry

Thanks you have been a great help to me!

I appreciate prashank.

You may also want to disable the PB Cache (Page Block) and DB Cache (Database) by going here:

admin panel -> settings -> advanced settings -> other

You may need to clear the cache again AFTER changing these settings

I tried that Zarcon and that didn't fix the issue. 

Thanks for the help. i appreciate it 

Hello

If you are saying about blocks on Admin panel -> Builders -> Pages Blocks page then it may appear because of some JavaScript error appeared on the page. The blocks are loaded with JavaScript and if you have an error in page's JS code it prevents the other JavaScript code from correct work. You may check it in FireBug extension for FireFox. Open FireBug and try to reload the page. You'll see JavaScript errors in Console tab.

 I support this thats why i told him to disable cache and compression because i though the cache js may have errors.

antonlv,  I am going to give that a try. And let you all know the results.

I just now also noticed that this problem is in the whole builders section of the admin. 

all of these have the problem of not loading correctly. 

Member Menu

Profile Fields

Pages Blocks

Ok, this is what found in google chrome (not firebug but the one for google chrome, what every they call it for google chrome?  i forget lol).

It was an error in the script at line 15.  

see the attachment

thanks

Line 15 of nav_menu_compose.php is commented out instructions on my files.

* without even the implied warranty of  MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.

What does your line 15 say?

Did you try re-uploading your Admin files to make sure they aren't corrupted? You might try starting with that one file.

Hello

"It was an error in the script at line 15."  - means that the error is in the 15 line of JavaScript code generated with nav_menu_compose.php file and not in the PHP file itself.

As I see it cannot find the default Dolphin's method dolRssFeed. It may appear if default inc/js/jquery.dolRSSFeed.js file is not included in the page. You may check it using your Chrome "FireBug". You should have the line similar to the following in head section of the page content.

<script src="http://your_domain/inc/js/jquery.dolRSSFeed.js" type="text/javascript" language="javascript">

If you have it try to open script tag, it should have correct JavaScript code.

 Well i dont see that in head! where do i actually look?

Hello

jquery.dolRSSFeed.js JavaScript file should be included via inc/admin_design.inc.php PHP file. The code is 

It includes JS files in all admin panel pages.

Yes, Thats there and looking fine. No problems there.

Hello

I would need to investigate the code to be able to find the fix for you.

If you are interesting you may contact me via internal mailbox.

Problem fixed:  What i did was via FTP Upgraded to the next version and when i checked, it worked fine after that lol.

There was a problem somewhere in the /inc/js folder but it got fixed

Thanks for the help you all!