I am having the hardest time trying to get my flash apps to load at all! The only thing I ever see is the loading animation with the dots going in a circle. I have tried the video, sound, chat, and board, and they all show the same thing.I am using hostgator for my server with a fresh install of dolphin 7.0.6
My troubleshooting:
1. I changed the permissions in the flash directory to (files and folders) 755 (ffmpeg.exe is set to 777) 2. I deleted the directory and reinstalled the modules, but that did nothing 3. uploading sound files complete successfully (not sure if it is converting through cron, but the mp3 is being uploaded to the directory) but the player will not show up to be able to press play 4. In the admin section, I AM able to view the apps module and change settings for the apps just fine
What could be causing my flash apps to not want to load at all???
|
Have you RMS up and running on your server? Web Development, Multimedia Design and Social Media. |
No, the RMS is unchecked in the admin area and not in use at this point. |
You have to use RMS to have these apps working fine.
Please ask to hostgator to install RMS for you if you are on a VPS or Dedicated.
If not you should then use an external service if hostgator does not support RMS.
External service will mean in 99% of the cases to pay a monthly fee.
Web Development, Multimedia Design and Social Media. |
yobi, you do not need RMS for the audio or video player to work
you need RMS for AV chat, and board, but not the players themself.
You have to use RMS to have these apps working fine.
Please ask to hostgator to install RMS for you if you are on a VPS or Dedicated.
If not you should then use an external service if hostgator does not support RMS.
External service will mean in 99% of the cases to pay a monthly fee.
sounds like permission problems if you are not able to get the video player or audio player to show up.
When a GIG is not enough --> Terabyte Dolphin Technical Support - Server Management and Support |
Oh yes I have been too generic. @dereklro follow DosDawg. He is an expert in such things, much more than me. Web Development, Multimedia Design and Social Media. |
Thank you both for your responses! My flash directory has permissions set to 775 for folders and files and the ffmpeg.exe is set to 777. Most of the other directories are set to 755 for folders and 644 for files (which was the automatic setting from the install i guess).
Is there something else I need to change?
Also, there is another detail I need to mention. I had some trouble with the php settings when I first installed dolphin and had to create a ticket to fix the issues. Since my host fixed the issue, I now have to have the php.ini file in the major directories in order for dolphin to read the settings properly. I hope that makes sense to you guys. Disregard this detail if it has nothing to do with the problem of using the flash apps.
The php error was:
"register_globals is On (warning, you should have this param in Off state, or your site will unsafe) allow_url_include is On (warning, you should have this param in Off state, or your site will unsafe) Please go to the Dolphin Troubleshooter and solve the problem."
|
Thank you both for your responses! My flash directory has permissions set to 775 for folders and files and the ffmpeg.exe is set to 777. Most of the other directories are set to 755 for folders and 644 for files (which was the automatic setting from the install i guess).
Is there something else I need to change?
Also, there is another detail I need to mention. I had some trouble with the php settings when I first installed dolphin and had to create a ticket to fix the issues. Since my host fixed the issue, I now have to have the php.ini file in the major directories in order for dolphin to read the settings properly. I hope that makes sense to you guys. Disregard this detail if it has nothing to do with the problem of using the flash apps.
The php error was:
"register_globals is On (warning, you should have this param in Off state, or your site will unsafe) allow_url_include is On (warning, you should have this param in Off state, or your site will unsafe) Please go to the Dolphin Troubleshooter and solve the problem."
this problem is usually caused by the cron jobs check them and get back to us
about the errors you had with the installation ... that is because your hostting company doesnt match the requirements of dolphin .. but he did fix the problem .. you might want to have a look atthe following URL
http://www.boonex.com/trac/dolphin/wiki/DolTech
if i did help you .. it wont hurt to go to my profile and add a recommendation for me ;) |
I have contacted my server about the cron possibly being incorrect, but the answer I got back was that cron is setup correctly.
I also did a test upload for a video. After the successful upload, I received an email with the cron and ffmpeg info during the processing. It mentioned a memory error that I sent to my host, and my host replied:
It appears that your script is hitting the maximum allowable memory for PHP scripts. Unfortunately this limit can not be raised on a shared server, and we recommend that you upgrade to a VPS in order to take full advantage of your software.
|
Can you post a screenshot of the Administration > Tools > Host Tools > Host Params page for your site? BoonEx Certified Host: Zarconia.net - Fully Supported Shared and Dedicated for Dolphin |
Can you post a screenshot of the Administration > Tools > Host Tools > Host Params page for your site?
The screen shot has been attached. I notice the obvious memory issue now.
|
Can you post a screenshot of the Administration > Tools > Host Tools > Host Params page for your site?
The screen shot has been attached. I notice the obvious memory issue now.
Your memory_limit and max_execution_time settings are far below the minimum requirements. You need to increase these for the script to work correct.
You'll find the minimum requirements here: http://www.boonex.com/trac/dolphin/wiki/DolTech
BoonEx Certified Host: Zarconia.net - Fully Supported Shared and Dedicated for Dolphin |
Well that sucks. Thank you all for your help on this issue! I appreciate you all taking the time to work on this. I guess this issue is closed for now. |