Flash Apps error

hey can anyone help me here, my site is being hosted by host for web and they are having issues with doplhin flash app i guess, im not sure whats going on but he wanted me to mail this to the developer and i did but he hasnt responded, i thought maybe someone here could help. here is the email the admin sent me

Hello, after having done the following:
1. Copy "src" folder contents to root directory of your Dolphin script.
2. Install "Live Camera" widget via Ray Base (Dolphin administration -> Modules -> Flash Apps) and then register it with the license from BoonEx unity site.

The Flash Apps side bar now says loading error. You'll need to contact the developer regarding this.
hostforweb.com
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please help if you can, thank you in advance.

In order for this mod to work, you need to have live camera module loaded on your RMS connection as well. Where are you getting your RMS, and is the live camera module installed on your instance of RMS?

hey thanks for the reply, its wierd cause im useing host for web and you would think that would be the easiest of things for them to do after getting simple instructions but unfortunatly thats not the case. i cant seem to get any real support ffrom anywere. i just seem to be getting the run around. i just decided to cancel my account with them and try to get my money back. i want to just refund the damn mod at this point and eveything else i paid for, i even paid for a license for 400 days. i even paid 5 dolloars just to post here just to hope for some help but i kinda want that back too even though its only 5 dollars this is rediculous.