I can not enter the site...

Help me, please, I can not enter the site and do not receive a new password via e-mail ...

Are you saying that you can enter the web site, but just can't login? Ah, so you forgot your password!

Yes, those "forgot my password" emails do not work, but there are a few work-arounds:

a) create a new account and make it an administrator, deleting your older account

b) create a new account with a new password that you can remember. Once done, go database diving and take the hash and salt entries for this new account from its entry in the database and apply it to your other account. You will now be able to login with the new password.

Opss, I am using a translator and do not understand this:

b) create a new account with a new password that you can remember. Once done, go database diving and take the hash and salt entries for this new account from its entry in the database and apply it to your other account. You will now be able to login with the new password.

??? (Alguém aqui sabe português que me possa traduzir o texto, por favor ? No tradutor fica meio confuso)

b) criar uma nova conta com uma nova senha que você possa lembrar. Uma vez feito, mergulhar banco de dados e tomar o hash e entradas de sal para essa nova conta de sua entrada no banco de dados e aplicá-lo para outra conta. Agora vai ser capaz de login com a nova senha.

It's a method to create a new password for your administrator account, by creating a new account with the password you desire. It requires going into the database (like the other one), but requires you to do more, as well.

Sorry if you can't understand me.

Sorry, please can log into my cpanel and create a new admin account? I do not understand how I can do it ...

If you like, send me a private message with your CPanel access information, and I'll do it all for you.

Thanks, I have sent the data by MP 

I have sent you the updated information. If you have any other issues, let us know.

resolved. thanks