Installation problem - blank screen

Hi there,

I am trying to install Dolphin 6.1 on a brand new machine.

The machine runs Debian (Lenny). I have installed Apache 2 and PHP 5 and a few PHP modules.

Unfortunately, after progressing through the installation of Dolphin, I come to a standstill. I get to the screen where it asks for your MySQL authentication details, I click next, and I am simply left with a white screen.

My machine is brand new - is there something I have forgotten to install?

Thanks in advance.

Hi there,

My advice is to switch across to a new web hosting company such as Arvixe as they offer you the free plug in and play version on Dolphin 6.1.6.  Annual subscription is less than $65.  Tech support is also excellent.

Thanks for the advice- it's appreciated.

However, I have just purchased this new server and I'd sooner work through the problem. I'm sure it's nothing more than a configuration issue :-)

I've checked the installation requirements, the only item I'm unsure about is mbstring.

Do you have everything installed that listed here?

http://www.boonex.com/trac/dolphin/wiki/DolTech

NM... I'm too slow

Hi

Yes - with one exception: I do not understands the mbstring element.

I've checked the php.ini file and noted that there are several sections, but all refer to language options, so I doubt this is the cause of the stall.

However, if it helps, here are the sections of my php.ini referencing mbstring

[mbstring]
; language for internal character representation.
;mbstring.language = Japanese

; internal/script encoding.
; Some encoding cannot work as internal encoding.
; (e.g. SJIS, BIG5, ISO-2022-*)
;mbstring.internal_encoding = EUC-JP

; http input encoding.
;mbstring.http_input = auto

; http output encoding. mb_output_handler must be
; registered as output buffer to function
;mbstring.http_output = SJI

; enable automatic encoding translation according to
; mbstring.internal_encoding setting. Input chars are
; converted to internal encoding by setting this to On.
; Note: Do _not_ use automatic encoding translation for
;       portable libs/applications.
;mbstring.encoding_translation = Off

; automatic encoding detection order.
; auto means
;mbstring.detect_order = auto

; substitute_character used when character cannot be converted
; one from another
;mbstring.substitute_character = none;

; overload(replace) single byte functions by mbstring functions.
; mail(), ereg(), etc are overloaded by mb_send_mail(), mb_ereg(),
; etc. Possible values are 0,1,2,4 or combination of them.
; For example, 7 for overload everything.
; 0: No overload
; 1: Overload mail() function
; 2: Overload str*() functions
; 4: Overload ereg*() functions
;mbstring.func_overload = 0

Have you looked at your php error log file?

Hey

I've asked PHP to log to the syslog. No errors from PHP are being displayed :-(

No MySQL errors either in it's error log?  Hard to believe that you don't have some kind of error popping up.

Not a thing in the mysql.log file; syslog just shows some cron running three times an hour :-/ In fact, the only log being updated in /var/log is auth.log - by one of our Chinese friends attempting access, d'oh!

What is odd, is that the page is totally blank. No error listed on the page, nor an error listed in the logs.

If you're interested to observe, feel free to pop along to the page (PM if interested) and follow the installation instructions.

I've tried entering the correct and false details in the MySQL details page, and it fails either way - so just enter any old crap and you'll see what I mean :(

 Strange that entering bogus info for DB username and password doesn't produce a MySQL connect error and just the blank page.  This has to be some sort of MySQL issue.