Live support?

You think boonex should have live support?

No. I think that the forum should not be so click oriented and arogant. I have been here a very short time, but in that time I have seen posts go unanswered because the are nieve, and members berated for not being coders. in order for dolphin to grab a huge market share, it needs to maintain a freindly, Not hostile arogant forum, because the world is not as smart as all of you and the world is what you want. any way been a bad day..thanks

Arogant?Go get some coffee.Since you have a bad day.

JstAgame,

Live support would be wonderful, but at the moment there is a week or more delay before they respond to support requests- if they respond at all.  I think at this point most people would be pretty happy with 24 hour turnaround.

Rob

p.s.  clebarry- you completly missed the point.  JstAgame was talking about Boonex technical support, not these forums.  The two are completely different.

I have to say, I have seen some arrogent responses on the forum, but the majority remain friendly and, most importantly, helpful. Yes, I agree that some posts go unanswered, but that is largely due to the fact that many of the questions involve issues that have no fixes.. at least not yet. I noticed that from the blog entries about member suggestions and so on.

Now.. the support issue, I happen to have submitted a support ticket 3 weeks ago.. I am still waiting for a reply. Is this a good support practise..?! Obviously not, but time will tell if Boonex are serious about supporting their product, after all, the level of support they provide will have a great impact on their sales.. I, for example, am holding back on purchasing 3 MORE ad-free licences until my initial question is answered.. I am sure, many are in the same boat.

JstAgame, Coffee always works.. good advice.

I dont think I missed the point realy, Had some cofee now feel better , my Main point was, the forums here are provided by boonex for support, and from other posts that works but not all that great sometimes. so would seem pointless to spend money to staff a hotline. as far as arogance, there are a lot of great helpfull people here and the arogance I point out comes from a few. In better world it would be easier to simple say "did you read the directions" rather than spend the effort calling someone an idiot....

Fully agreed sammie.

Lastly I must digress and agree, Sammie you make a powerful point.

My site has been down for days now and nobody has fixed the issue with the dolphin program. Thye don't answer nor fix the issue. I'm not a web guy just a business owner. They make you pay for customer service but nobody helps you. Word to the wise everybody. If they don't fix the problem when you pay for it you can get your money back from your bank or Paypal. It's called  'Services not received". Keep that in mind if you don't get any help.

 I will help you t oget your site working if you need my help please PM

No: Charges

How are you going to help me? This is the message I get when I go to my website.

Warning: Invalid argument supplied for foreach() in /home/content/11/6989311/html/baseballmatch/inc/classes/BxDolDb.php on line 388
Error
Database query error
Query:
SELECT `id`, `user_id`, `data` FROM `sys_sessions` WHERE `id`='' LIMIT 1
Mysql error:
Table './dolp413/sys_sessions' is marked as crashed and last (automatic?) repair failed
Found error in the file '/home/content/11/6989311/html/baseballmatch/inc/classes/BxDolSessionQuery.php' at line 39.
Called 'getRow' function with erroneous argument #0.

Debug backtrace:

Array
(
[1] => Array
(
[file] => /home/content/11/6989311/html/baseballmatch/inc/classes/BxDolDb.php
[line] => 236
[function] => error
[class] => BxDolDb
[object] => BxDolSessionQuery Object
(

Is this about that database error you were reporting everywhere? If so, you received a few replies in your forum post with some suggestions.

 Already say if you need my help you got it

Please send me your site url via PM for security of the database error

 note this is not a dolphin support inquiry. this is directly related with the hosting of choice. the mysql server crashed, and as such, corrupted the sys_sessions table, the table tried to repair automatically and failed, thus requiring a manual repair of the table.

this answer has been provided previously, so not sure why its still being written about all over the forums?

 this issue has been resolved by replacing the sys_sessions table on his dolphin database.

though i stand on my decision this is not a dolphin related issue. mysql crashed, causing the sys_sessions table to require a repair. the automatic repair failed, and required a manual repair. in this case, i simply dropped the sys_sessions table and recreated it.