Need to reset one of my licenses

I need to reset one of my licenses and I cant seem to do with the new boonex. I have done before, and it was simple.

Any ideas? (Besides their working on it!LOL)

Derrick

If you click on the domain of the license, a window should appear with some options. I say "should," because it doesn't seem to work.

Right! So I guess I will have to just wait untill its fixed huh?!

Oh well, the site isnt complete anyways,

You could always try messaging an administrator, or submitting a general support ticket (which is free).

Some good improvements - some serious bugs in your own administration system - not great for confidence  - we upgraded to a 'Premium'  account by paying $99 . . . .taken twice out of my paypal account . . . for some unknown reason  . . .  and then only got upgraded to 'Advanced' account . . .  $5 worth of upgrade rather than the requested/paid for/accepted account!!!

. . . assuming this is a bug in your payment application components rather than anything deliberate . . . to further compound the problems we are experiencing -  two weeks of trying to contact your 'support;' to get a refund of one extra payment and my account correctly updated and . . . . . . . nothing . . . . .  thought Boonex was pretty cool until - it seems that you have to support your own clients .  . . .  you hit any kind of support or payment issue and the level of support is unacceptable to anyone who has worked in a service industry  . . . especially IT/software delivery!!!

I turns out to be an almost impossible task  just to find a contact email/(no phone number anywhere)  or other way to communicate with yourselves, on the Boonex/Dolphin/Unity site. .. . except for a  'pre-sales' enquiry form which still received no reply  . . but having parted with money which you have received, it is clear I am definitely  not pre-sales - however the suggested alternative was totally unacceptable, . . . .  I am not prepared to post  my details/bank account/ etc etc on any public 'forum' help desk . . . site . . !!!

Can someone please help asap - please restore my faith in Boonex . . .

1. couldn't this have been posted in its own topic?
2. hate to sound like a broken record, but have you tried any of the links here or here?

I submitted a ticket and they are working on it