New members & Avatars

New member joins my site - they upload their first avatar during joining.

They click email activation link which is sent to new member.

They access site, but no avatar, and none in admin to approve.

My Moderation settings are:

Automatic profile activation after joining: TICKED

Do not change profile status after editing profile information:TICKED

Automatic profile confirmation without Confirmation Email:UNTICKED

Can anyone tell me how to get the 1st avatar into approval and to show? or is this a bug

many thanks

mark

It's a bug.  We can't get Boonex to acknowledge it.

Boonex need a bitch slapper to give out each day for each bug they simple refuse to fix.

If i was an employee i would be booted long time ago. I know it's more fun to make new improvments than fixing bugs, since i'm a programmer myself, but sometimes you have to get back and fix it - simple as that.

It's really annoing that I have to spend hours of hours writing own code to 'patch/fix' their stuff, like adding thumbs to 'sites' module (almost done btw..)

ArgonX - you got that right.   Calling this a "bug" almost trivializes it - it is close to being a "mission critical" failure.   Not getting the profile picture that people upload practically ruins a site - they are really, really hurting the small businesses who assume the basic functions of this software work before they spend hundreds of hours trying to make it work, and fixing things they thought were there.  Note also, since they don't use the member fixes on this site in their source code everybody has to constantly reinvent the wheel to get these basic functions working.

p.s.  good news about your fixing the sites module.  DolphinJay did a fix for me that disables that shrinktheweb stuff that doesn't work.  It is not too bad.   I will upload the file on the accelerator site.

thanks for the info guys - i suppose i will have to remove it from the join page :(

So does anyone one know if the Dolphin software destroys the original photo?  My problem with the avatar system - which Boonex obviously never bothered to test, is that the profile photo never gets set.    After many months of begging, I was finally able to get a Boonex employee to look at this and they acknowledged that is was "a bug" and wrote a ticket up.

Well that's great - now what?   It is sort of like Boonex is just saying "you are screwed, and now you must wait for D7.1 - which will be released sometime in the distant future, after your site has failed".

Well my question is were the original photos my members uploaded saved anywhere. or did the software destroy them?  I can't find them in modules/photos/data/files or in the avatar directory.    If they are still there somewhere I could use Deanos mod to log into the accounts and add them - a huge pain in the ass, but it might be able to salvage my system if I could do this.

I don't think Boonex has the slightest clue of how heartbreaking this is.   Since they have never built a site using D7 they don't know how hard it is to get people to upload photos at all, and asking your members to do it again because the software didn't work is a humiliating disaster.

Does anyone know - maybe there is some directory I don't know about where the original photos are, or does this software actually destroy member data?

I have the same issue.

Ticket created #2513

I think you will find that the avatar is uploaded to the photo album of that user if you have left the default setting to add avatar to photo album checked but it is not for some reason used as the users avatar until the user goes back to the avatar upload page and uses the avatar crop tool :O(

but the picture is there .. plus I think the new user is redirected to the avatar upload page when they have clicked the confirm email ?  they then find the picture is already there on the page so like i did assume that the avatar is already being used and is active as it is in the users album and named avatar but does not show up as the avatar but is already in the profile photo section .........???

the buttons to add avatar are at the bottom of the picture which are not apparent until you scroll down the page ..  boonex message >>>>>>>Click the image and and drag a selection square to choose how you want your avatar cropped. The cropped image will be added to your list of avatars and will be made active.

perhaps adding please find the crop button below this image might help or the crop buttons and preview and activate message could be moved to above the picture

Preview and activate: If you are happy with the preview, click the button below to add the new avatar

so easy way is to change the language file so you give a clear explanation to first time users Plus you need to remove the and and from the hint anyway plus change the red a to the :O)

I know this appears as clear as mud but this is not a bug rather yet another poorly explained way to do things :O)unless you are the person who developed this mod which will to them work perfectly in which case they see ticket go to mod use it as it works then dismiss the ticket :O) as with most things with dolphin its lost in translation ...........

or you can if you know how add a message to the confirmation email telling the new user that they will be taken to the avatar page and they need to take the following steps crop avatar image that they just uploaded then click the add avatar button below to add the new avatar !!!

don't you just love dolphins

happy thoughts

No, this is not the case with my system marcaort - the photo doesn't end up in any of the member's albums.  I was hoping it was in a system folder somewhere, but it appears the Boonex software destroys the original picture when it makes the Avatar.   This is another of those heartbreaking bugs that makes it so extremely difficult to have a successful implementation with this software.

Ok, Boonex - specifically Leonid, answered this ticket and did some testing.  Here is what he said:

1) Any uploads of photos are dependable from membership level so users with "Unconfirmed" and "Approval" status have the same rights as "Non-members".

2) This reason will make impossible copy avatar to profile photos before users approval.

3) If we decide to delete this checking for photo upload then it will also require to add rights for album area and thenfor photo deleting. So after conference with IT director we decided that current system is most fine - user will have full rights after confirmation only, etc avatar copying into profile photos area.

In practical terms, can someone tell me how to set up my site?  Currently I set all my sites to require email confirmation, and usually for new profiles to require administrator approval.     I have "non-members" not given per\mission to "upload avatars" - which is how it is set up by default.   They are able to upload avatars anyway- should I change the non-member permission for this?   

From how Leonid responded, I think  he is saying that non-members should be able to upload photos - is that how others here interpret this?    It seems that not many of us have this issue, though I thought this would be a common set up.   

How have others here done this?   Do you have non-members allowed to enter photos?  I have a business site and I seem to recall getting flooded with Chinese product photos when I tried that once, but I will do whatever works. 

 UPDATE:  I just tried to give non-members permission to "add photos" and it wouldn't accept this setting, so I am as confused as ever. 

Am I the only one with this issue?  i.e. Does everyone else get a profile picture, and not just an avatar, when the pic is uploaded from the join form?

Again, I am setup for both profile moderation and email validation on my sites, but have added photo upload permissions for non-members as Leonid recommended - but it still doesn't work.

Have I misunderstood what he said above?  This is a pretty serious flaw - I hope he is right that it can be fixed with just a permissions setting, but I haven't found it yet.

The photo upload field on the join form is for profile photos. You are brought to the avatar page after joining.

Right, but as I have explained repeatedly, my members get the avatar, but never get the profile photo.  Worse, it seems to destroy the actual profile sized photo - I have looked in the directories.  

I think Leonid is probably right that there is some permissions setting for the photos, but nothing I have tried seems to work.

I received this message from Leonid last night:

For now it can be changed only via enabling auto activation for users. Because users with inactive status are out of mem levels system. We're thinking how to solve this trouble.

That is an incredible bug - and I can't believe so few people have encountered it after six versions, but for me it is even worse than this - the site I put the ticket in for does have auto-activation set!  Further, I am not able to get the avatar cropping tool to work at all in IE - it does work in Chrome, but nothing gets the profile photo added from the join form. 

People hear me talk about "mission critical bugs" at times.    This is one of many in D7 - I don't think Boonex has any experience at all trying to get there own system to work in the real world, or they would know how heartbreaking it is when you convince people to upload their pictures, only to have this software delete them.

I really am trying to control my level of disgust here, but now we know the Boonex is mostly unconcerned about these mission critical bugs and instead will be developing a new version - which will likely have a whole new set of bugs and even lost of features and functions - as we learned in the conversion from D6 to D7.

Why have others here not encountered this? Boonex seems to have acknowledged the problem is not just with my setup.   Do most people here have auto-activation set for their sites?  Does this mean I have to turn off auto-activation and email verification for all my sites, just to get the profile photo on the join form?  This was supposed to be one of the main benefits we were supposed to get in the conversion from D6 to D7.

Does anyone have any ideas on how I can fix this?  It affects all my sites - or do I have to wait a year or more for the mysterious D8 to be released which may or may not solve the problem.

I did not know about the problem either as i run my site with auto activation.

However i discovered it a couple of months back when i added photo importing to my facebook connect module when debugging photo problems on other people's sites. Unfortunately due to this problem my photo importer does not work on sites that require email validation or admin approval.

I am sure it can be bypassed, however one method i looked into would render membership level settings on photos inoperable. The other method i looked at would allow all uploads of any files to be uploaded by unapproved accounts as well and active accounts.

So far i have not found a decent solution for this.

Well thanks at least for confirming that I am not crazy Deano!   There are so many things on Dolphin that simply don't work, but are not discovered until after we try to make our sites work in the real world.  We often forget that Boonex doesn't really test anything and instead lets our sites be their test beds.   This causes our sites to fail of course, but they get to play with development which is what they really want to do. 

It sounds like this has damaged you also - the photo importer sounds pretty critical to your application, and I think most people would need the profile moderation and email validation.   Neither of your solutions sound very attractive, but I appreciate your weighing in on this. 

OK, it has taken months and months, but here is the response I got from Boonex support:

---

Yes, u're right, need also to have disabled "email confirmation".

For fixing current situation exists simple fix, but it can be applied if questions like "not-active users should have possibility to delete or re-upload pics".

Solution:

1) Open file modules/boonex/photos/classes/BxPhotosUploader.php.
2) Find the next line there:

if (!$iAuthorId || file_exists($sTmpFile) == false || !$this->oModule->isAllowedAdd())

in method performPhotoUpload

3) Change this line like following example:

if (!$iAuthorId || file_exists($sTmpFile) == false)

in this case membership checks will be passed (for example in avatar join procedure).

----

As I understand it, I have to apply this fix and still have a wide open system with both profile moderation and email validation turned off, just to be able to get the profile photo to upload properly. 

I still am shocked that so few people seem to have encountered this.  In my opinion, this is a huge bug and we are on the sixth version of this software. 

Hello I am having trouble with my new dolphin site. http://www.everybodytested.com

I am unable to upload photos to my account, the same goes for all my other members.

I go through the process of uploading a picture, then it stops me and says there was an error.

Any help with this problem would be greatly appreciated.

hey guys simple fix - just disable the flash uploader.