Problem with mass mail in arvixe! !PLEASE HELP!

Hello I encounter a problem with mass mail. I upgraded my account to bussines so my site migrated to a new server.

I have tried different settings for cron jobs that mass mail does not working. I have seen that for a while that mass mail was working the timing was set to */*

Then arvixe comes and changes it (every minute as they say) to */*. I dont know but I am afraid that this may couse the problem.

What ese can it be???. From arvixe they say that this is a boonex problem as cron jobs and mails work fine.

Please help me i have built a site that is working for 2 years and mass mail is very essential. There is a month that I am desperate becouse my site's concept is in danger.

PLEASE HElP ME!

Dimknaf,

I took at a look at it and it appears to be working but just VERY slowly. The mails were going out in batches of 5 or 10 at a time and they were just being sent every 5 or 10 minutes.

I have only used the mass mailer once on my own site and it took several hours to send out 400 emails.

If anyone else has experience with the mass mailer please chime in with your own experiences.

The time is not a problem for me. In the admin area you can change this. So that you can sent more mails per cron job run.

The problem is that the mass mail does not work at all even if i have tried different settings

When I tested it last night it worked BUT I did set the cron to * * * * * for my test. I was hoping one of the Boonex devs might speak up and let us know if there is a reason it wouldn't work if the cron was set to */5 * * * *.

I emailed AlexT and asked him why setting the cron to */5 * * * * would effect the mass mails. I'm waiting for him to reply.

Dont we have an anwer, yet???

Is it too costly for arvixe to change the cron job rule of */5, as it seems to be essential for dolphin???? At, least in cases that it is needed.

Hi Dimknaf

I am not a programmer but I think I may have found the easy solution.  This appears to have worked for my site.  I had the same problem with no mass emails going out but after looking at my cron and comparing it to the actual installation cron before upgrade, I found this:

/home/yoursitename/.cpan/.x/update >/dev/null 2>&1

This is something new since the upgrade from 7.0.7 - 7.0.8

So I added the oritinal cron from when I did the install which is:

And now, magically, my mass mailer seems to be working again.  I didn't change the other cron but just added this one.  Not sure if this is a long time solution but at this moment I am happy to have found a solution that appears to be working for me.

Good luck and hopefully a programmer will chime in and maybe tell me if this is right.  Have a great day. xxx

Newb

BeWytched

Update: After the test, I have found that it worked!  

I have made a youtube video with what I did to fix it if you'd like to check it out.  Not sure if I can post it here or not, so if not just contact me and I will give it to you.  Quick solution at least for me.  Again I am not a programmer but just a woman who looks for the easiest solution to the most difficult problems.  Have a good one and again I hope this help. xxx

http://youtu.be/d9DkEYJCpx4

 the mention of the cron from /.cpan has nothing to do with dolphin

and the cron for dolphin is set to fire the periodic/cron.php file which in turn fires the cron jobs from the database.

i think there are 9 total cron jobs by default on dolphin and i think they are listed in sys_cron

when setting a cron job, you only need the correct working path to php binary when setting the cron job from cpanel. the other effective manner in which this is achieved is to set the cron job from crontab -e which launches the cron editor.

the cron job that we now use for dolphin is different slightly from when we would add 3 or 4 crons to the crontab, now there is one cronjob added to the cron daemon, the cron daemon instantiates the cron.php which fires the sys_cron and associative cron jobs.

 Okay you lost me.  I have one cron set up for dolphin except for the other one which was showing.  When I added the original cron which came with the original installation it works fine.  I appreciate your attempt to explain this but I am not a programmer and have no clue what it is you are talking about.  lol  That appears to be a problem with members like yourself Dos who are wise in the ways of how the product works but think of yourself as a teacher.  While you may know this stuff inside and out, the person you are teaching may not have a clue so my advice is to teach someone the way you would when you were first learning.  Would you have understood php, crons, etc or would you appreciate your questions (none which are stupid by any means) to be answered in say, a different language which would make you think twice about asking for help again or would you have appreciated someone speaking to you as though you are learning something for the very first time?  As an avid learner, I learn better from those who explain things in plain terms rather than those who are very technical.  Could be why the ______ for Dummies is such a success right?  Thanks anyway Dos.  And no one from Boonex has chimed in to say if this simple solution is a good one or not.  As I said, this is working for me for the first time since I upgraded.  i know it's probably not the way you would do things but for me it's working and hopefully others will find this an easy solution to a problem without an answer from the programmers of Dolphin in terms we newb's understand.  Have a great day Dos and thanks for trying to explain it. xxx

 I've sent you a message in the community as well.  I'm with Arvixe too btw.

WIth Dimknaf's problem we just had to change the cron from */5 * * * * to * * * * *. In theory it should work either way but it wouldn't in his case.

 ok what i stated is very simple and clear

Cron --> google

but in general what i was referring to is that the cron job or any cron setting for /.cpan has nothing to do with dolphin, that is for updates on cpanel that are also ran from a cron job.

 yeah ok

 I understand what you are saying but that is what happened on my end.  Maybe not with this person but it's at least something to look at.  And please Dos if you are going to be sarcastic then do not feel the need to respond okay?   I realize that you may think that there are stupid people like me online trying to run their dolphin sites but you are not helping me by insulting.  We are not all masters of the internet like you appear to be.  Maybe one day we can attempt to be as smart as you and not have any dumb questions.  

Google?  I use that for everything.  Again, please don't insult my intelligence.  I can never find help in this forum other than from some who are extremely technical and won't offer the time of day to those who are not as technical as they are and so Google is my only alternative many times.  (Bows down to the Google Goddess and God) The cron was different since the upgrade.  Sorry if you feel that my easy solution may need a harder solution involving going to school to learn about crons etc.  As I stated the original cron for the dolphin was not even there.  Please scroll back up and read it again if you don't know about that.  My solution involves adding the cron for dolphin back in and it works.  

So I will post video's, blogs etc on how I can get things done since I can't find anyone, like dim feels, who will be willing to help without making everything so hard to understand or making you feel like an idiot for saying how you did it.  And still no response from an actual programmer.  They are the ones I am anxious to hear from to see if this is a common problem since the upgrade.  If you are not part of the solution, you are part of the problem.  Thanks for your input.

 i was not being sarcastic, there is no 123 explaination for how cron works, and insulting you i was not, you said you were having a problem with my answer, i was referencing that you or anyone else who has a problem understanding what crons are or how to set them up.

this does not need an answer from a programmer. i didnt insinuate nor do i consider you to be stupid as you infer. you mentioned the books __ for dummies, and outside of spending the money, for a book that is limited by one author, i referenced that you google CRON, which provides answers and tutorials from many people, since it was expressed that my explanation was difficult to understand.

 when i want ot know an answer to anything, i read about it, i continue to read until i understand. and i was just letting you know that any setting that is in the dot iteration of a file such as .cpan is referencing cpanel updates.

so if you were mislead by what i was saying, then my suggestion was to look it up from others perspectives. when you embark on the technological world, you have to anticipate educating yourself in technology. many have no business trying to run dolphin, they want what it has, but have no idea about anything that would make it function, or malfunction, the developers do not provide enough documentation to provide adequate direction.

crons are standard across the board, and i would not think they would need to be explained by a programmer, and that is why i would reference the use of search engine to look up other writings about crons and for that matter, even read the documentation on cpanel/whm and see what they have to say about the cron setting in the ./cpan directory.

apologies if you considered my post to be sarcastic, by no means was that the intent. you provided an answer, and yes where it may have worked for you

Thank you Dos.  I appreciate what you are saying.  In the beginning I was responding to a message from someone here who had appeared to be having problems for quite a while and was a little frustrated that there were no answers from the community.  I am or was having the same problems since my upgrade and since there were issues with Arivixe's own servers in the past month.  I googled the forum as well in hopes that there was an answer to what seems to be a simple question but there was not.  I then decided to look in the cron section because that is what comes up a lot when the dolphin software does not work properly.  I found that it was missing the dolphin cron completely and so I just put it back in as I previously stated and now it is working and after sending a test email out, I have received responses telling me the test was received.  So for me that issue is solved.  Since the original poster also is with Arvixe, I thought perhaps he has the same issue.  I have educated myself on a need to know basis as I've had a few brain strokes, died a few times from a rare disease I have and am physically disabled and housebound.  For me, the whole internet is an adventure and a big learning environment.  I will always ask questions and I will always share my knowledge in hopes it can work for someone else.  Regardless of .cpanel info that was not the issue.  The issue appears to be the missing cron.  I have been a teacher in the past of students from the age of 5 to adults and I know that we all learn differently and it's unfair to assume that everyone should learn the same way.  Like I said, perhaps this is the easy solution to a difficult problem which no one else seemed to be able to fix in this community or the internet.  Now when they search they can see the video I made, explaining what I did step by step so they can at least check to see if that is the issue.  It is only a suggestion and as I have stated, I am not a programmer but I am smart enough to know to research and try.  If it fails you know it was not that issue and you move on.  If it works then that is awesome.  You have solved a problem others may not have been able to.  At least a frustrated community member here has something to try rather than nothing and that is better.