RMS with Arvixe.

does  antone's RMS work properly with arvixe ?? if yes could u please tell if thr is something we need to change?? coz my Video comments does not work. after recordin when it starts to process the video i get an error " ERROR PROCESSIN FILE". did any one have it before ?? how can i sort it out...

i contated arvixe they say its an dolphin error... and they blame dolphin for the error...

can some one from boonex admin side jump into it and gie us a definite answer about the problem please?? i hope some one from boonex to have a chat with arixe as they are listed as partners on this site.

here is a the conversation i had with arvixe over the last week...

	Conversation
munish
Posted On: 04 Mar 2010 04:44 AM hi, the RMS on my domain www.********.com does not work anymore. it worked fine two weeks ago. but yesterdy i was checkin my site. when i found it gives a connection error. i am sure it is a RMS error as this is the same error i used to get when i did not have RMS.  when i start recording a video its fine but when it starts to process the video is gives me connection error. could you please resolve this matter for me ? regards mchauhan
Shai B.N.
Posted On: 04 Mar 2010 04:56 AM Hi, Please give us the URL to your /administration panel of your Dolphin + your username + your password. --- Shai B.N. http://www.arvixe.com Arvixe, LLC =================== HELP US HELP YOU: If you are not satisfied with this response, please forward this e-mail to our quality assurance department at qa@arvixe.com. ===================
munish
Posted On: 04 Mar 2010 05:07 AM www.urdost.com/administration user name : ********* password : **********
Abner Myloth
Posted On: 04 Mar 2010 09:37 PM Hello, The RMS server was up, however I have restarted it. Can you check now? I don't have a webcam to check the video recording. If the issue persists, let us know the exact error your getting. Abner Myloth http://www.arvixe.com Arvixe, LLC =================== HELP US HELP YOU: If you are not satisfied with this response, please forward this e-mail to our quality assurance department at qa@arvixe.com. ===================
munish
Posted On: 06 Mar 2010 03:16 AM no it still does not work. after recording when i click on stop button. it starts to process the file. then come the error " error processing file" could you please sort this out as this has been a trouble for about two weeks now. regards. mchauhan
Shai B.N.
Posted On: 06 Mar 2010 03:46 AM Hi, > www.******.com/administration > user name : *********** > password : *************** I've added www.*********.com to the access list. Currently I only saw *******.com. Also, I could not login with the credentials you gave us above, so I could not get the settings of your RMS. For Dolphin v7, go to your Administration panel (ie. domain.com/administration). Under modules -> Flash Apps -> Settings -> You need to check the "Use RMS" and enter the following details: RMS address/Host: ************* RMS port: 19** RMS http port: 50** --- Shai B.N. http://www.arvixe.com Arvixe, LLC =================== HELP US HELP YOU: If you are not satisfied with this response, please forward this e-mail to our quality assurance department at qa@arvixe.com. ===================
munish
Posted On: 06 Mar 2010 04:26 AM hi, i have checked all the settings suggested by you and in boonex unity forum. but it still does not work. i have created a test account for you to have a look at my site. please visit www.*******.com and try to record a video comment on mchauhan's profile. so you can see the error yourself. test login: testsite password: testsite regards mchauhan
Mourad Dmeiri
Posted On: 06 Mar 2010 05:36 AM Hello, Please forward us your admin URL, username and password. We need to check this further on our end. Regards, Mourad Dmeiri http://www.arvixe.com Arvixe, LLC =================== HELP US HELP YOU: If you are not satisfied with this response, please forward this e-mail to our quality assurance department at qa@arvixe.com. ===================
munish chauhan
Posted On: 06 Mar 2010 06:44 AM www.*******.com/administration username: ************ password : ********* M.Chauhan
munish
Posted On: 06 Mar 2010 08:29 AM login details to my site are.. http://www.********.com/administration user name : *********** password : ********** regards mchauhan
munish
Posted On: 07 Mar 2010 06:23 AM hi, just wanted to check the updates regarding this ticket. regards mchauhan
Steve Holsapple
Posted On: 07 Mar 2010 11:56 AM Hello, When I did this I experienced no errors on the server, but was not able to record video as the options to record were "grayed out" and unclickable. Please contact Boonex about what can cause this, as Arvixe technicians aren't experts in Dolphin's internal workings. If you can provide us a list of instructions from Boonex to fix this issue we'll be more than happy to help you resolve this. Regards, Steve Holsapple http://www.arvixe.com Arvixe - Quality Design and Hosting =================== HELP US HELP YOU: If you are not satisfied with this response, please forward this e-mail to our quality assurance department at qa@arvixe.com. If you wish to change the priority of this ticket, you can modify it athttp://support.arvixe.com. ===================

Seems Arvixe are kicking the blame again, Sorry Mate but I have no idea why anyone would want to host with them and why Boonex still reccommend them, guess cause Boonex get paid for every account they refer.  Move on to another host, at least you might get some clear answers.  I reccommend terabyte Hosting personally

The issue is, I don't believe Arvixe is actually the one to blame here. This would appear to be an error on the user-side of things.

i can confirm its not user side problem as it was working fine with the same settings few weeks ago. so i know hpw to set up RMS and other settings related to it as i am the one who did it last time aswell... i have got the same settings, same url, same ports and chacked all my other settinngs but now it does not wanna start.

also u can see arvixe said " When I did this I experienced no errors on the server, but was not able to record video as the options to record were "grayed out" and unclickable. "  i jst cheked it two minutes ago. and the button works fine no prob with that. so are they making an excuse coz it did not work when they tested it ??

anyone from arvixe wanna answer it ??

regards

mchauhan

any idea anyone ??

Same EXACT issues here my friend...please contact me if you figure this out.

RE:

For the benefit of those of us living in a cave, could you please tell me exactly what IS "antone's RMS"?

LOL!!! I've got an active hosting in arvixe with dolphin 7 and all work good...even RMS!!!

and... Have you asked to Arvixe the IP address and ports for the LAST version of RMS server???

Make sure your hosting provider has the RMS ports open on their server as well since you are only using RMS from Arvixe.

ya ia have contacted them... but no,luck...

they have it open. and it was working fine before. now it does not work at all...

Don't know about this on the D7 RMS, but on the D6 RMS if you had a corrupted/bad Profile Video uploaded then the RMS would jam up and cause errors when subsequent Profile Videos were uploaded until the bad one was cleared out of the RMS.  Have Arvixe check the RMS to see if any bad ones are uploaded.

I am running D7 on Arvixe and RMS works perfectly. I also set up another users account on Arvixe with D7 and it also works with RMS. Could be a problem with whatever server you are on. It could simply be that the server is running out of resources for your account. Are you using one of their 5 dollar a month accounts or do you have a business account? The cheap package will only support around 30 users. Hope this helps.

FuGuM

Hi, McHauhan

I am with Arvixe for one of my Dolphin sites, works fine..
HOWEVER, with the help of John from Terabyte, we found that the FLASH Uploader could be the issue, if you upload with the standard uploading options things work fine..
Try removing that option or first try to upload using the non-flash options..

Let me know how you go..

Regards, Ken

can u send me link to ur site. so i can see it working.