Record A Video Comment Connection Error

Hello Everyone,

When members or me try to leave a video comment, the cam loads when record button is click but then a box pops up and reads "connection Error. click ok to reconnect."  If you click OK nothing happens, click CANCEL and a white screen appears that reads "connection error".  Can any one help with this or suggest a fix for it?

Thank you,

Jeff

Definately RMS server issues. Recheck RMS setup here: http://www.boonex.com/rms.html

ditto,

your RMS is not connecting, thus you are getting the connection ERROR.

Hi,

I have the same problem. The link provided by Adminmysite displays a page but with no instructions on what to do on it or even what RMS is? Please help me with a fix, not just a cause

Thanks,

Adam

well as is typical here, i posted a really nice explanation on video comments and how to basically troubleshoot, then when i hit submit, it said i was not logged in. beeches. 

at any rate, 

video comment and RMS functions from what i have been able to ascertain, in the following manner:

you invoke the video comment

if RMS is connecting, then the system uses the av streaming mechanisms from red5 to stream the recording.

if you are not connecting, at all, then you have an issue with your RMS either the app is not setup correctly on serverside, or some other issue. this would require assessment of your actualy RMS configuration.

once you are finished with the recording, the video is sent back to your server

cron job files for conversion

ffmpeg is triggered  for the conversion process which was just triggered by the cron job

the video converts and is stored in its allocated path 

if cron is not setup correctly this presents problems

if ffmpeg has incorrect permissions this presents problems

if file folder has incorrect permissions this presents problems

if RMS is not on your localhost, you could be experiencing a timeout situation

if php is not configured with recommended configuration from the developers this could present problems.

so as you can see, RMS and video comments is a multi-faceted entity, whereas there is no cut and paste solution. 

there are many variables that all must coincide for fluidity and overall precision.