Skeleton key?

Is there any kind of "skeleton key" feature available or in the works? By this I mean something which will allow the admin to see user pages as the user sees them? We frequently get responses along the lines of "it's not working!" without any explanation of what that means, or the explanation isn't clear, and we are not able to reproduce the problem with our test accounts... it would be very useful to see through users' eyes, and determine if there IS a problem, or if they just don't understand what they are looking at, etc.

You mean to be able to log in to a user account?  No, there is nothing like that - I wish there were.

Not exactly. More like allowing admin to see pages rendered as THOUGH they were logged in as the user. Check the cookie to see that admin is who's logged in, and then an additional arg of the user ID# is passed to a page, and if it's admin looking, it generates the page from that user's point of view.

Or, more along the lines you summarized: perhaps a mod to the login process and cookie-checking which allows admin's password to work as an "alternate" password for any given account. ie: JoeBlow is complaining about something, but we cannot duplicate it and he's not giving good enough information to discern what the issue is. So, I login using JoeBlow as the nickname, but using admin's password instead of JoeBlow's (because, of course, I don't know it, and it's encrypted), and Dolphin treats me as though I were JoeBlow.

Granted, that's a bit of a security risk on one hand, if someone found out what admin's password were, they could log in as anyone, but then... if someone found out admin's password, they could log in as admin and do far more damage, so it's a risk that's already in place.

I think Deanos tools lets you do this: http://www.boonex.com/unity/extensions/entry/Deanos_Tools_Dolphin_7_0_Version

Maybe I don't understand the nuances of the various tools included in there, but I didn't see anything along those lines.

The admin section of my tools allows you to logon to that members account.


But just because you can switch to their account does not actually mean you will see what they see.

For example. If there browser is malfunctioning, their version of java is 10 years old, they are infected with a million viruses or spyware, ect,ect,ect. All may have a impact on what they see verses what you see.

Current statistics estimate that 89 percent of home computers are infected with an average of 30 pieces of spyware. One if the things i do for a living is fix computers, so i believe those stats are fairly accurate.

So unfortunatly there are a lot of idiots out there.

Just call it a I.D.10.T error.

OK cool about the abilities of your tool :) And by see what they see, I didn't mean physically -- yeah, we are dealing with our own malware that keeps reccuring, so screwed-up browsers are out of the realm. More I was getting at them. Good ol' I.D.10-T or a EBCAH (Error Between Chair And Hat). Sometimes I want to slap a LART on them, but that doesn't resolve the problems... a skeleton key of sorts will go a long ways, so glad to hear there's one available! I'll be installing it this evening sometime. Thanks :)