Unable to play videos

Unity team,

I just completed a new installation of D7 and I'm having problems playing videos I have uploaded, Embeded videos are not a problem.

The Error is "File not found" and the video time displays "00:00"

I came across this post and I made the suggested changes and now the video screen displays "Loading" for ever and the video never plays. The video time continues to display 00:00.

I'm not sure I made the permissions on the files correctly. Can anybody elaborate on which folders/files need to have what permission level? 

Videos/Music NOT playing- Has 00:00 as time: Pressing play does nothing: Error 'File not found'

- In some instances, it has been noted by other members that to resolve this issue, try verifying your flash/modules/video/files directory has a permission setting of 775. All of the 'files' directories located throughout the flash/modules/ directories should be set to 755.

Thanks,

This is usually an issue involving your cron job settings. Can you verify that your cron job is properly setup?

Magnussoft,

Thanks for your input. However, I think I forgot to mention one imprtant detail... I'm not very well verse in the art of programming and wouldn't know what to look for and where with cron job settings.

If you could provide a little more detail of where and what I should be looking for it would be greatly appreciated.

I'll start with the basics: did you setup a cron job after the installation?

It was all set up automatically in the background since I used the automatic installation process provided by the hosting company (Arvixe).

Are you sure you're using Dolphin 7.0? Because, I don't recall any auto-installer for this version being released, yet. Still, it's highly likely that it didn't fully install it, and you should check your cron jobs to see if there is any entry for your Dolphin installation. This can be found under the main CPanel page near the bottom.

I got this same problem. Now every thing "was working" perfect (couse I got a fatal error for other questions).

What I did was change permissions to 755 in ALL folders inside flash/ not only modules/video/files

Try and say us what about. Maybe you still see 00:00, but when you play them will change to real time

The automatic installation for D7 was rescently released by Arvixe and chances are it might have some issues.

I will check the cPanel and look for the cron jobs set up. Not sure what to look for but I'll check!

mdroca,

Thanks, I have checked all the folders inside Flash and Modules and they are all 755. I still get the "Error! File not found" message.

Any more ideas?

Check the /flash/modules/global/app/ffmpeg.exe and make sure its 777. If it is, then try changing that to 755 also to test.

Chris

Magnussoft,

I checked the cron jobs and there is nothing setup!

Where do i find this setup?

I'm not sure if it's necessary in my case not becouse I already updated. Do you have successfully installed Ray modules? in admin> modules> flash app

would be good that you check this post from Zarcon: http://www.boonex.com/unity/forums/topic/Troubleshooting-Crons-Videos-Migrations-RMS.htm

You can need to login into cpanel look for cron jobs and mark ***** and try put this:

/usr/bin/php -q /home/yourusername/public_html/periodic/cron.php 

This works for me in Arvixe

Zarcon,

I checked the file as instructed and it was set to 755. I changed it to 777 just to test it but the results were the same. I out it back to 755 whre it should be, correct?

Mdroca,

Yeap, Ray modules are successfuly installed! 

Zarcon, you did make a blog about this. did you?

genenet, what bout your cron job? did you set one up?  Did you clear cache (without .htaccess) and cache_public?

Edit:  Ah.. never mind.  Someone mentioned Zarcon's blog.  It's a good blog.  ;)

patrick81,

I have added the following cron job to the best of my limited knowledge:

/usr/bin/php -q /home/swissray/public_html/community/periodic/cron.php

I'm not sure if the word "cron" is supposed to be substituted with something else or if it stays that way. Anyway, that's what I typed in.

Now help me with the cache clearing.

You wrote: Did you clear cache (without .htaccess) and cache_public?

I've been clearing the cache in dasboard inside the admin panel. Do I need to be doing it somewhere else?

enter in your hosting with your ftp program and delete all inside folder cache except .htacces

Yeah I did write a blog about this but AlexT requested that I put it in the Forum so he could make it a sticky. Its located here:

http://www.boonex.com/unity/forums/#topic/Troubleshooting-Crons-Videos-Migrations-RMS.htm

Chris

Gentlemen,

Thanks a lot for all your help. Clearing the cache seemed to work. Some video files finally played.

Now, I keep getting cron jobs notification to my email everytime I upload a video or any action is taken. Is there a way to limit this timewise?

Here is the cron job statement I added, Is it correct?

*****/usr/bin/php -q /home/swissray/public_html/community/periodic/cron.php

gentenet, it is normal to receive a cron email when there is something to process. You will not receive these emails if there is not. I would say just keep them in place so that way you know your cron job is working.

Chris

What is the message your getting?

And are those ***** part of the command? The *'s represent times the cron  job is to run, so if your setting this up in cpanal, then they are not suppose to be there. You will see them if your viewing the cron file itself.

Well then,

Thanks again. I learned a lot today. You guys ROCK!

I'm having this issue and I am new to UNIX. I have never even heard of cron jobs before this, so this is all very new to me :(

As I went through the installation (did this manually because at the time Arivxe didn't have an installer), it mentioned that the Cron jobs would be automatically generated and all I'd have to do is copy and paste. I did this, however only one line appeared.

/home/usr/public_html/dir/periodic; /usr/local/bin/php -q cron.php

Looking at all the cron examples everyone is posting.. I'm guessing I did this wrong. I entered this in as one whole cron job, should I have entered it in as two? (the second starting after the semi-colon?) Does anyone know? I'm wary about things like this, because I don't want to mess anything up.

I replaced usr with my user name, and dir with the site directory.. Assuming this was correct to do, is there anything else I should have done?

The permissions are all set to 755, so from everyone's responses, now I'm left with looking at my cron to the be the source of the video problem on my site. Any advice will be greatly appreciated! The error I'm getting is "File not found" and the time is 00:00, just like gentenet's example. I see the videos in the admin section, but I can't view them, and they've been in there for hours. Mods are all up to date.

Make sure you have checked everything here:

http://www.boonex.com/unity/forums/#topic/Troubleshooting-Crons-Videos-Migrations-RMS.htm

Chris

I have the same problem and comtacted my hosting company and thy said this:

Hello,

The error lies with Dolphin not giving the proper extension to the uploaded files. If you would manually rename the uploaded videos and give them proper extensions, this should temporarily correct the error.

But for a permanent fix, please contact Dolphin support.

and it is still not working have contacted boonex with no joy as yet.

I actually started on that post today. I'm not sure if I should copy those common configs for the cron jobs or not. They didn't appear as one that did when I followed the installation instructions. Would you recommend I do this anyway?

I checked with Arivxe and they gave me the settings for the RMS and everything else seems to work, just not the videos..

All of the permissions are set to 755

If your on Arivxe then your issue may be with your host:  http://www.boonex.com/unity/forums/?action=goto&my_threads=1#topic/Help-I-got-an-email-from-Arvixe-.htm

If you are hosting with arvixe and can not get videos to work its because you did not set up cron jobs right.

the proper cron set up for arvixe host should be:

/usr/bin/php -q /home/username/public_html/website.com/periodic/cron.php

Thank you so much Dolphin_Jay! This worked!! I see videos now and I'm getting cron reports that actually make a bit of sense! LOL :)

Arvixe has been good to me so far... the only issue I had with them was billing.. but it was user error ;) I mistook their Paypal payment system as an auto pay type and not a one time system.. My fault for not reading and just assuming they'll charge it monthly.. :)

Exactly the reason why I post things like this... But glad you got it fixed.

Chris

Hello you All,

my site address: http://goamour.com

I read all posts and I think there is no one universal setting.

I'm with the Arvixe so my cronjob command is:

* * * * * /usr/bin/php -q /home/username/public_html/mydomain.com/periodic/cron.php

I got RMS details from Arvixe support and I changed the IP and ports in admin / modules / settings to these:

RMS address/Host: 174.121.12.66 RMS port: 1938 RMS http port: 5082

I have made a php.ini file where I have below settings:

register_globals=Off
magic_quotes_gpc=On
allow_url_include=Off
upload_max_filesize=300M
post_max_size=300M
max_input_time=3000
max_execution_time=3000
memory_limit=300M
short_open_tag=On

The permissions are all set to 755 - I tried 775 for "files" folder too

The error I'm getting is time 00:00, just like few of yout's example. I see thumb in the admin section and on the site, but I can't watch them. There is all files converted correctly too.

I can play very very small file only - 2 secs and 200kb I have no idea how I did it as it was 00:00 for a few hours and changed to 2 secs somewhen,

When I tried to upload another simmilar small file then there is 00:00 again and again

Also when I check host tools it suprises me with different settings than in my php.ini. It says:

Any idea of how to solve it?

"SHYMATSI" - maybe you can compare yours and my settings as we are both on the same server?

I just add that there is no problem with embed videos from youtube.

I just checked that i had wrong cron.

It looks like * * * * * /usr/bin/php -q /home/username/public_html/mydomain.com/periodic/cron.php

should not have mydomain.com into it and should look like below

* * * * * /usr/bin/php -q /home/username/public_html/periodic/cron.php

Hosting on Arvixe

All is working well now.

Your able to embed videos from you tube??

I'm on a dedicated server now :(

Yes, I am able to add embed video from YouTube (at least technically all is working fine)

What advantages provides dedicated server for your site? Is it a big different, what is most worth things in dedicated server for dolphin site?

Ragarding the video problem fortunately all is working fine now. I just wait untill cron send me an email before I activate and play added video clip. If the video file is bigger it can take 30 mins or more so don't be worried quick and wait for a little longer.

Thank You All again for all posts here.

No prob :)

I wouldn't say it's much different on a dedicated server, tho I have noticed that my site is now super fast.. I would say the longest I'm waiting for anything is about 4seconds..

This didn't work for me. I use HostSo, wich works great if we think how much do I pay.

I recive a cron job reposrt like this on wmail : "/bin/sh: /usr/lib/php: is a directory "

What does it means?

I recive this message 3 times a minute. This is horrible...