Upgrade Issue - Profile not available ???? HELP PLEASE

Hi,

Im trying to do an upgrade from 7.0.4 to 7.0.5 and i uploaded the files to the correct place but when i try to go to the upgrade link ie, http://mysite/upgrade/ it thinks that upgrade is a user and says user not found. It also redirects to www.mysite.com instead of http://.

Any ideas anyone?

Also, do i have to do one upgrade at a time or can i jump to the latest?

Thank you

meme

Hi, you have to upgrade one at a time from what i read from the forum. And when you upgrade, did you remove the htaccess from the upgrade folder?

Hi,

Thank you Adult Asian for your response - Yes, I am on v7.0.4 and doing one at a time. This is the first one from v7.0.4 to 7.0.5

I deleted the htacc file in upgrade. This should be streight forward, i cant understand what the problem is. Im thinking maybe something to do with the site redirectung when its http:// to www or maybe my origional installation files are in the wrong place, but then it wouldnt of installed the first time round?? mmm confused!!

Any ideas anyone? why does my site think that /upgrade/ is a user? its treating the link as an unknown user!! Strange, im sure its my fault though. Just cant figure it out.

meme

I believe you have to do http://mysite/upgrade.php (check the actual file name's extension to be sure). In earlier versions of Dolphin anything you have after the / that isn't an actual page would show up as "profile not available," it was the default error-page message. So all that error is telling you is that it doesn't recognize that as a valid file/page.

Most of the time you get this error because of a bad URL or the .htaccess file has not been removed from the upgrade directory. Here is would I would suggest doing

- First make sure that the .htaccess is indeed removed from the /upgrade directory

- Navigate to the upgrade folder by doing this:

• Login as the Administrator
• Once logged in navigate to the upgrade directory using this format http://www.mysite.com/upgrade/  (replace mysite with your actual site name)

Thank you for all of your replies.

I have checked that the url i was using is correct and it was, i also tried http://mydomain/upgrade/index.php as this was the correct route and still it wont go.

I 100% removed the htacess file, doube checked again.

I tried again with www and without. I also tried logged in as admin and without.

I have done upgrades before, it has to be something else.

Wheni type http://mysite.com/upgrade/ it redirects to http://www.mysite/upgrade , i believe the problem lies here but i just cannot solve it. My installation files are not in the public html area and they are not in a file either, maybe this??

Pulling my hair out!!! ouch!! lol

Thanks

MEME

Hi!

Give this a try

open .htaccess file and change this

Deny from all

to this

Allow from all

Its just a try and will not harm you.

Which htaccess file? I deleted it.

than reupload it lol

@meme - Please tell me you didnt delete the .htaccess file in the root of dolphin did you ?? :)

EDIT: You said 'My installation files are not in the public html area and they are not in a file either, maybe this??'

Yes that could be it. That would mean that you would need to navigate to the folder that your Dolphin install is located. For example: If you installed dolphin in a folder called 'community'. then when you try to run the update, your URL should look like this:

http://www.mysite.com/community/upgrade/

 lol... that will be a problem.

I installed the orig files in the root. I replaces the orig files with the new patch files and then it wont find the upgrade file. Im telling you im not mad!!  lol

It finds all the other files, why not this one.

I didnt delete the major htaccess dont worry, im not that much of a dumb dumb!!

OK, I am a bit confused now myself. You previously stated that your install is not in your public_html directory, which would be considered the 'root'.

You are stating now that you uploaded the upgrade files into the root. So let me ask this. When you go to your site, which format do you use:

www.mysite.com

or

www.mysite.com/mysite

?

I use mysite.com

I put it one level up from public html.

 Im assuming you meant you uploaded the upgrade files 1 folder up from public_html ?

If so, that is the problem. The public_html folder on the webserver is considered the 'root'. So for example if you login to your site using a FTP client and navigate to the public_html folder, you should see the folders/files for your Dolphin install (administration, flash, inc, etc....)

When doing an upgrade, you need to overwrite the files in the root (public_html) directory. So those folders/files in the upgrade zip should be uploaded to the public_html directory. Make sense?

If your are using firefox. Keep in mind, the new versions of firefox no longer show http:// on the url line. So ignor that. It is not realivant.

As for www or not www that also makes no difference. If you have the www prefix in the sites url setting in inc/header.inc.php that that is what it will use regardless of weather you use yoursite.com or www.yoursite.com

In any case. I assure you. None of those 2 factors are the cause of the problem.

I can think of only 4 possible causes.

1) Something is wrong in the .htaccess file in the root folder. (unlikley)
2) You did not remove the .htaccess file from the upgrade folder.
3) The files were uploaded to the wrong location so the upgrade folder is not in the root of your dolphin site.
4) The permissions are wrong on the upgrade folder or files within it. In other words. Not readable.

Your URL issues are not the cause. And you should drop it and stop thinking about it. It has nothing to do with it. The redirect to www is perfectly normal if that is how it is configured in dolphins header.inc.php

Ok Deano I will let it go. I have just had enough. I will repeat the process again tomorrow and see how it goes.

My orig files are not in the html folder. They are one folder up. So i am assuming that this is the problem, im just wondering how it worked in the first place. Anyhow, this is actually doing me head in now!!!

Thank you every one for you help, i will try again tomorrow and hopefully get my act together.

Meme

I am a blind old witch....A fresh day and fresh eyes.

The install files where there all along in public html, for some reason they were also one level up from there. I must have uploaded there it by mistake a long time ago and forgot. Im uploading now.

Thanks everyone, I really appreciate your help. Sorry to be a pain!!! I just couldnt concentrate yesterday.

I guess this solves my other issue with the png images. omg HOW STUPID OF ME!

Thanks again

Meme