cronjob not working ... files not processed

using bluehost and hostgator.

the sound and video files are not being processed.

cron error ...

allow_url_include on ... even though it is off...

php version is too low ... even though it is php 5.4.43

I can edit php.ini file that php is accessing ... it's in public_html/php.ini

but the cronjob file is reading php.ini from somewhere else...

any solutions?

is there any other way to process sound/video files?

Do you know how to do a site audit in your administration page?

Find yoursite.com/administration/host_tools.php then the far right link, "PHP Info," from there you can see where your server is pulling the .ini config from.

If your correct with what you posted then yes you should try to edit and see what you get.

the problem is, from php info, it shows which php.ini file it's accessing.

and allow_url_include is Off.

But, from running cron.php, it still says allow_url_include is On.

and seems not processing cron job.

I contacted Hostgator support, they are saying it's out of support scope. and told me to contact the developer.

1) Am I the only one using Hostgator or Bluehost for Dolphin and having problem?

2) Is there any other way to process sound/video file from admin panel? (which will be helpful, sometimes)

Thanks.

Let's check if it is your cron job.  Go to your site directory /periodic and rename the .htaccess file to say .htaccess.bak.  This will allow you to run the cron.php file through the browser.

Than type your site address followed by /periodic/cron.php  for example.com

http://example.com/periodic/cron.php

You won't see anything but a blank screen.  Go back to the directory and change the .htaccess.bak  back to just .htaccess.

Then watch and see if the sound and video files start to process.  If they do, then the problem lies in your cron job configuration.

did it, still not processing and cron job still returns the following error.

<font color="red">allow_url_include is On (warning, you should have this param in the Off state, or your site will be unsafe)</font> <br />
Please go to the <br />
<a href="https://www.boonex.com/trac/dolphin/wiki/GenDol7TShooter">Dolphin Troubleshooter</a> <br />
and solve the problem.

You are chasing more than one thing.  The cron job for Dolphin does only one thing, it runs the cron.php file that hits the different cron jobs listed in the database.  cron table.

My suggestion is that you need someone more knowledgeable in server configuration to take a look at your setup.

You could try to change your cron to:
* * * * *  /usr/local/bin/php  -c /home/account-name/public_html/php.ini  -q /home/account-name/public_html/periodic/cron.php

In other words:
* * * * *  /php path  -c /php.ini path  -q /cron.php path

This will attempt to use your php.ini for the Dolphin cron instead of the servers php.ini. Make sure you set paths accordingly. No guarantees, but it works in some situations like yours.

Make sure your php.ini (-c /php.ini path) values are really set the way you need it to be in this file.

I vaguely recall that Bluehost likes to change your cron command after 5-10 minutes though. I can't remember right off hand it's been a while.

Otherwise, you can search for Dolphin hosting providers - there are even some folks here in the forums that specialize in Dolphin that have reasonable priced shared hosting plans that will work without a bunch of headaches. Some just as cheap as the two hosts you mentioned, even cheaper if you look around and are trying to keep the cost of hosting down. And, they tend to allow more resource usage as the two as well.

I know a lot of shared hosting sets this to 15 minutes but, if you don't set it to 15 minutes manually the cron job will not run. 

 php 5.4 reached end of life almost 2 years ago it is very old. 

php 5.6 is ending active support in like a month or two ....  

Thanks to @gameutopia, solved "Bluehost" problem, it seems working fine. Audio file processed any playing!

This is old site using Dolphin 7.1

The same didn't solve HostGator issues completely.

At HostGator hosting, cron worked, but after ffmpeg is executed, the files failed processing...

they are the same music files(mp3) from the above hosting.

ffmpeg has right permission.

It is Dolphin 7.3.3(new download)